Financial Payment Policy for Carmel Pediatrics
The purpose of this form is to clarify to you our stand on filing insurance, completing health forms, transferring records and collecting payments on your account.
REGARDING INSURANCE: Our office participates with many insurance companies, should your insurance be with one or more of these companies, we will bill your insurance along the guidelines of our contract. A current copy of your insurance card(s) must be on file to submit a claim. If the correct insurance information is not given to Carmel Pediatrics and your medical claim is denied you will be responsible for payment in full for services rendered. Insurance information submitted to us past the timely filing date (typically 90 days of rendered service), will be your full responsibility.
The party which seeks medical care and signs the financial policy is considered the “guarantor” and financially responsible for payment, regardless of any divorce decree or court order. This includes services rendered to minors who may be covered by another parent’s insurance under a custody agreement. Any disagreements between parties should be addressed internally and not with Carmel Pediatrics, LLC.
REGARDING BALANCES DUE ON ACCOUNT: The balance due after the insurance company has paid their portion is due within 30 days of receipt. If you are unable to make payment in full, you will need to call the office and make payment arrangements. After 60 days, your account may be sent to our collection agency. Carmel Pediatrics will make reasonable effort in attempting to collect. The primary form of collection is a paper statement sent via USPS. It is the guarantor’s responsibility to check for statements from Carmel Pediatrics in their mail.
REGARDING ACCOUNTS THAT GO TO COLLECTIONS: If your account goes to full collections, your child(ren) will be seen for 30 days, only for urgent care. You will need to find a new physician to care for your family. In the event your account is submitted for collection, you will be charged a fee of $25.00 to collect for services, and any additional fees required for court judgment or otherwise.
REGARDING TRANSFER OF RECORDS: There is a charge of $10.00 per chart to transfer records. This will need to be paid prior to the transfer.
REGARDING HEALTH FORMS: There is a $5.00 fee per health form. You are required to complete your portion of the health form before you bring it to the office for completion. It takes 5-7 business days to complete a health form. Should you need to have the form completed within 2 business days there is a fee of $15.00 per form. FMLA forms are $15.00 due to being more in-depth and may require a phone call from your physician. These forms will be completed within 5-7 business days of receipt.
NON-SUFFICIENT CHECKS/CLOSED ACCOUNTS: Your account will be charged $35.00 for a check returned for non-sufficient funds, closed account, etc. You are still responsible for the amount of the check and if payment is not made, your account may be subject to collection process as defined above.
ADDITIONAL FEES: There may be a $25.00 fee for any appointments not kept without at least a 24 hour cancellation.
Financial Hardship: There are times when making payment can be a financial hardship. It may be necessary to set up a payment plan for the parent who cannot comply with our financial policy. If you are in need of special payment arrangements, please advise our staff prior to your visit. Co-pays are exempt from this because your insurance requires you to pay your co-pay at the time services are rendered. All payment plans are stored on our online bill pay system and will pull from your credit/debit card once or twice per month on the day of your choosing. As long as payments are consistent, account will not be subject to submission for collections.